Additionally, we offer a premium international insured shipping option at a modest charge of $2,95 which we highly recommend for prioritized service and faster delivery.
How do I find my perfect size?
Finding your perfect fit is easy with a few quick measurements:
Bust: Measure around the fullest part of your chest, keeping the tape flat and parallel to the floor
Waist: Wrap the tape around the narrowest part of your waist (usually just above your belly button)
Hips: Measure around the fullest part of your hips — about 20cm (8 inches) below your waist
📏 Tip: If you're between sizes, we recommend sizing up for a more relaxed fit.
Check each product page for specific sizing notes and model measurements to help guide you. And don’t stress — if it’s not quite right, we offer hassle-free returns within 30 days so you can shop with total confidence!
How long will it take to get my order?
At Nova Mae, we don’t believe in making you wait. All orders placed before 11:59 PM are processed within 24–48 hours because efficiency is what we do best. Once shipped, your order typically arrives within 4–10 business days, so your pieces land on your doorstep sooner than expected.
We know timing matters and we’re here to deliver.
How can I track my order?
You can track your order by entering your Order Number on the “Track Your Order” page. Once you’ve entered your details and clicked “Track”, you’ll be able to view the current status of your order and see any available shipping updates.
If you need help locating your order number, it can be found in your order confirmation email.
Will I receive a confirmation email after placing an order?
Yes, once you’ve placed your order, a confirmation email will be sent to the email address provided at checkout.
If you didn’t enter an email address or entered it incorrectly, no worries Your order is still processed as normal. If you need confirmation or updates, our customer service team is happy to help.
How do I return an item?
Ordered the wrong size or item? No worries. We’ve got you. 💌
If your order is eligible for a return, simply email us at support@novamaelondon.com and our team will guide you through the next steps. We’re here to make the process quick, easy, and stress-free.
Returns are accepted within 30 days of delivery, as long as the item is unworn and in original condition.
Our customer support is available everydayAverage answer time: 8h
